At BookRailTickets.com, we value your trust and aim to provide a smooth, reliable, and transparent booking experience. This Refund Policy explains how refunds and cancellations are handled when you book train tickets through our website.
1. General Policy
All train ticket purchases made on BookRailTickets.com are subject to the terms and conditions of the respective train service provider. Refund eligibility, cancellation fees, and timelines may vary depending on the route, fare type, and travel date.
We recommend reviewing all ticket details carefully before completing your booking.
2. Cancellation by the Passenger
If you wish to cancel your train booking:
- You must submit your cancellation request through our customer support team at info@bookrailtickets.com.
- Refunds (if applicable) will depend on the fare type you selected during booking.
- Some discounted or promotional fares may be non-refundable.
- Standard refundable tickets may be eligible for a partial refund after deducting applicable cancellation or service fees.
Please note: Requests made within 24 hours of departure are usually non-refundable.
3. Refund Processing Time
Once your refund request is approved:
- Refunds will be credited to the original payment method used during booking.
- Processing time usually takes 7 to 10 business days, depending on your bank or payment provider.
- You will receive an email confirmation once your refund has been processed.
4. Schedule Changes or Cancellations by Train Operators
In case your train is delayed, rescheduled, or canceled by the service provider:
- You may be offered an option to reschedule your journey at no extra cost or request a full refund.
- BookRailTickets.com will assist you in submitting the necessary claim or refund request on your behalf.
- Refunds for such cases are subject to confirmation from the train operator.
5. No-Show Policy
If a passenger fails to board the train at the scheduled departure time, the booking will be marked as a no-show.
No-show bookings are not eligible for refunds or credits.
6. Payment Errors or Duplicate Transactions
If you experience double charges or payment errors:
- Contact our support team immediately at info@bookrailtickets.com or call (872) 282-8970.
- Once verified, duplicate or incorrect payments will be refunded within 5–7 business days.
7. Non-Refundable Services
Certain add-ons, such as premium seat reservations, food upgrades, or third-party service fees, are non-refundable once purchased.
8. Changes to Refund Policy
BookRailTickets.com reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be posted on this page with the latest revision date.
9. Contact Us
If you have any questions regarding refunds, cancellations, or your booking status, please contact our customer care team:
- Email: info@bookrailtickets.com
- Phone: (872) 282-8970
- Website: www.bookrailtickets.com
Last Updated: October 2025
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